JACK & JONES In-Store Return Policy

RETURN WITH ORIGINAL RECEIPT

Due to the current circumstances, we will be temporarily extending our return and exchange policy to 90 days until further notice. If you are not completely satisfied with your unworn and unwashed merchandise, you can return your item or items for a complete return or exchange within 90 days of your purchase.

The return or exchange can only be made in JACK&JONES Regular stores. Refunds will be issued with the original method of payment used in the initial purchase. The items purchased with a JACK&JONES gift card will be reimbursed on a new gift card or on exchange only.

Gift exchanges and refund will be accepted until January 10th 2021, upon proof of purchase. No refunds or exchanges will be accepted on December 26 -27th 2020.

 

RETURN WITHOUT THE ORIGINAL RECEIPT

JACK&JONES requires the original receipt for all refunds and exchanges. Without a receipt, we will not be able to issue a refund or exchange.

 

PRICE ADJUSTMENT

JACK&JONES offers a one time price adjustment on an item purchased at regular price or on sale within 14 days of the purchase. The original receipt must be presented.

 

GIFT CARDS

The JACK&JONES gift cards are exclusively used to purchase our merchandise. Gift cards are non-refundable and have no monetary value. JACK&JONES is not responsible for any loss, theft, usage, or any non-authorized purchases with the gift card.

 

PLEASE NOTE

Due to the intimate nature and hygiene standards of certain items, it is not possible to return underwear, swimwear, and/or socks.

For more information concerning our policies please visit our website:

www.jack-jones.ca

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